Stumble is an iOS app for discovering clothing from small independent brands. You swipe through pieces, save what you like, and connect with friends over what you both saved. It is free, with no ads, no subscriptions, and no in-app purchases.
These terms are the agreement between you and us about using it. We have tried to write them so you can actually read them.
1. Accepting these terms
Using Stumble means you agree to these terms. If you don't agree with them, don't use the app.
They cover the Stumble iOS app and this website.
What happens to your information is a separate document: the privacy policy.
2. Who can use Stumble
You need to be 13 or older. The app is rated 13+ and is not directed at children.
If you are under 13, you can't have a Stumble account. If we learn that someone under 13 has one, we remove it. If you believe a child under 13 has an account, write to hello@shopstumble.com.
3. Your account
Signing in needs a phone number. You can also sign in with Google or Apple.
- One person per account. An account belongs to one human being. Don't share yours, and don't run more than one.
- Keep it secure. Your account is tied to your phone number and your sign-in, so look after your phone and the accounts you sign in with.
- You're responsible for what happens on it. Anything done from your account counts as done by you.
- Don't impersonate anyone. Don't sign up as someone else, don't use another person's name, photo, or phone number, and don't pass yourself off as a brand or as Stumble.
If you think someone else is using your account, email hello@shopstumble.com.
4. Acceptable use, and no tolerance for abuse
Stumble has no tolerance for objectionable content or abusive behavior. This is not a warning. It is a condition of having an account.
What is not allowed
- Harassment or bullying. Targeting, demeaning, or repeatedly contacting someone who doesn't want to hear from you.
- Threats. Threatening violence or harm, or behaving in a way meant to intimidate or frighten someone.
- Hate speech. Attacking or demeaning people on the basis of race, ethnicity, national origin, religion, disability, disease, age, sex, gender, gender identity, or sexual orientation.
- Sexual content involving a minor, in any form. There is no version of this we tolerate, and an account that does it is terminated immediately and permanently.
- Non-consensual sexual content. Sexual images or messages of a person shared without their consent, and sexual content sent to someone who didn't ask for it.
- Spam. Bulk, repetitive, or automated messages, advertising, scams, phishing, or links sent to people who didn't ask for them.
- Impersonation. Pretending to be another person, a brand, or Stumble itself.
- Anything illegal. Using Stumble to break the law, or to help someone else break it.
This applies to everything you put into Stumble: your display name, your profile photo, and the reactions and messages you send on a match.
How to report content or a person
Two ways, both inside the app:
- Open a friend's shared board and use the menu in the top right.
- Or swipe left on any friend row in the friends tab and tap "report".
Reports reach us at hello@shopstumble.com. You can also write to that address directly if you'd rather not use the in-app report.
Cutting someone off yourself
You can remove any friend at any time, from the friends tab. Removing a friend cuts the connection both ways: you come off each other's friends lists, and neither of you can send the other anything. Reactions and messages only ever happen between two people who are friends with each other.
You don't need our permission, and you don't have to file a report first.
What we do about reports
We read the reports that come in and act on them. Depending on what we find, we may remove content, suspend an account, or terminate it permanently. Where the violation is serious, we do that without notice.
Being banned is permanent. Don't come back with a new account.
How this works. Profile photos, display names, and the messages you send on a match are checked automatically before they go up, and anything that breaks the rules above can be blocked at that point.
No automatic check catches everything, so reports still matter. A person reads every report that comes in and acts on it. If you see something that breaks these rules, tell us.
If something of yours is blocked and you think that's wrong, email hello@shopstumble.com and a person will look at it.
5. Your content
The things you put into Stumble are your display name, your profile photo, and the reactions and messages you send to a friend on a match.
You own them. These terms don't take ownership of anything you write or upload.
You give us only what running the app requires: permission to store your content on our servers, show it to the friend you sent it to, and check it against the rules in section 4 before it goes up. That is the whole of it. The privacy policy names the company that runs that check.
We do not use your content for advertising, we do not publish it anywhere else, and we do not sell it. There are no ads on Stumble.
You are responsible for what you post, and you need the right to post it — don't upload a photo that isn't yours to use. If something you post breaks section 4, we can block it before it goes up or remove it afterwards.
6. Buying from brands
Worth reading closely, because this is the part where your money is involved.
We don't sell the clothing
Stumble shows you pieces from independent brands. When you tap through to buy, you leave Stumble and open that brand's own website in an in-app browser. Everything after that happens on the brand's site, not ours.
The cart doesn't check out here
Stumble has a cart, and it can look like a checkout. It isn't one. The cart collects the pieces you want to buy and groups them by the brand selling them. Tapping checkout hands you over to that brand's own website, where you pay.
So a piece sitting in your Stumble cart is not an order, not a reservation, and not a hold on stock. Nothing is charged by us, and nothing is bought until you complete it on the brand's site.
The purchase is between you and the brand
Payment, shipping, delivery, cancellations, returns, exchanges, refunds, and anything that goes wrong with an order are all between you and the brand you bought from. Stumble is not a party to that sale. We never see or handle your payment details.
Once you leave Stumble, the brand's own terms and privacy policy apply to what happens on their site.
Product information comes from the brands
Prices, sizes, descriptions, images, and whether something is in stock all come from the brands. That information can be wrong, out of date, or different by the time you reach the brand's site. What the brand's own site says at checkout is what counts.
If you're stuck
If you can't work out which brand an order came from, email hello@shopstumble.com and we'll help you track them down. We can't process a refund ourselves, but we can point you at the people who can. There is more on this in support.
7. Ending your access
You can leave whenever you want. Delete your account from inside the app: Profile tab → "delete account" → confirm. It is immediate and permanent. The privacy policy sets out exactly what gets removed.
Deleting the app from your phone is not the same as deleting your account. If you want the account gone, use delete account.
We can end it too. We may suspend or permanently terminate an account that breaks these terms. Where the violation is serious — anything in section 4 — we do that without notice.
8. Availability
Stumble is provided as it is. We don't promise that it will always be available, always work, or be free of errors and bugs.
The app changes. Features get added, altered, and removed. We may take Stumble offline for maintenance, or because something is broken, and we may stop offering the app or parts of it.
9. Limitation of liability
Stumble is free and is run by one person. This section sets the limits of what we are responsible for. It matters, so it is written plainly rather than in capital letters.
What we are not responsible for
- What you buy from a brand. Orders, payment, delivery, returns, refunds, and the quality of what you buy are between you and the brand. We are not a party to that sale. See section 6.
- What other people do. We are not responsible for other users' conduct, or for what they send you. We do act on reports — see section 4.
- Product information from brands. Prices, sizes, availability, and descriptions come from the brands and can be wrong or out of date.
- Things we don't control. Your device, your network, your app store, or an outage at one of the companies that host Stumble.
The limit
To the fullest extent the law allows, we are not liable for indirect, incidental, special, or consequential loss, or for lost profits, lost opportunities, or lost data.
For everything else, our total liability to you for all claims connected to Stumble is limited to the greater of: the amount you have paid us in the twelve months before the claim — which, because Stumble is free, is nothing — or US$100.
What this section does not limit
Nothing here limits our liability for fraud, for willful injury to you or your property, for violation of the law, or for death or personal injury caused by our negligence. California law does not allow those to be limited, and nothing in these terms tries to.
If the law where you live does not allow some of the other limits above, they do not apply to you, and the rest of this section still stands.
10. Governing law and disputes
Email us first. If something has gone wrong, write to hello@shopstumble.com. Nearly everything is faster to fix that way. Please give us 30 days to put it right before starting anything formal.
Which law applies. These terms are governed by the laws of the State of California, in the United States, without regard to its conflict-of-laws rules.
Where disputes go. Anything we cannot settle by email goes to the state or federal courts located in Santa Clara County, California, and we both agree those courts have jurisdiction over it. Either of us can still use small claims court if the claim qualifies.
If you live somewhere else. If consumer protection law where you live gives you rights you cannot sign away, this section does not take them from you — you may still be able to bring a claim where you live, under your own law. That applies both to other US states and to countries outside the United States.
11. Changes to these terms
If we change these terms, we'll update this page and change the "Last updated" date at the top. The current version always lives at shopstumble.com/terms.
Carrying on using Stumble after a change means you accept the new version. If you don't accept it, delete your account.
12. Contact
Questions about these terms, reports, or anything else go to hello@shopstumble.com. A person reads it.
Stumble is operated by Harrison Wang, at harrison@shopstumble.com.
This page describes the rules of using the Stumble iOS app. It is a description of how the product works and what we expect of the people using it, not legal advice.